Privacy Policy

This Privacy Policy describes how Rise 3D Printing collects, uses, and protects your personal information when you visit our website, place an order, contact us, or use our services.

By using our website, you agree to the collection and use of information in accordance with this Privacy Policy.

Information We Collect

When you visit our store or place an order, we may collect certain information, including:

Name
Email address
Shipping address
Billing address
Phone number, if provided
Payment information
Order details
Custom order information
Messages or files you submit for personalized products
Device, browser, and website usage information

We collect this information to process orders, provide customer support, improve our services, and communicate with you about your purchase.

How We Use Your Information

We may use your personal information to:

Process and fulfill your orders
Communicate with you about your order
Respond to questions or custom order requests
Provide customer support
Send order updates and tracking information
Improve our website, products, and services
Prevent fraud or unauthorized activity
Comply with legal obligations

If you sign up for our newsletter, we may also use your email address to send product updates, promotions, or special offers. You may unsubscribe at any time.

Custom Orders and Submitted Files

If you submit images, logos, names, designs, reference photos, or other files for a custom order, we use that information only to review, create, and fulfill your request.

Customers are responsible for making sure they have the rights to use any images, logos, trademarks, or copyrighted materials submitted for custom orders.

Sharing Your Information

We do not sell your personal information.

We may share your information with trusted third-party service providers only when necessary to operate our business, such as:

Payment processors
Shipping carriers
Website hosting platforms
Email and marketing tools
Fraud prevention services
Customer support tools

These providers only receive the information needed to perform their services.

Payment Information

Payments are processed securely through our payment providers. Rise 3D Printing does not store full credit card numbers or complete payment details.

Cookies and Tracking Technologies

Our website may use cookies and similar technologies to improve your browsing experience, remember preferences, analyze website traffic, and support marketing or advertising features.

You may be able to disable cookies through your browser settings, but some parts of the website may not function properly.

Data Security

We take reasonable steps to protect your personal information. However, no method of online transmission or electronic storage is completely secure, and we cannot guarantee absolute security.

Your Rights

Depending on your location, you may have the right to:

Access the personal information we have about you
Request corrections to your information
Request deletion of your information
Opt out of marketing emails
Ask questions about how your information is used

To make a privacy-related request, please contact us by email.

Children’s Privacy

Our website is not intended for children under the age of 13. We do not knowingly collect personal information from children.

Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices, content, or policies of those third parties.